16 February 2023
Megaworld Hotels and Resorts goes all out for raising the Filipino Brand of Service Excellence
<p><span style="font-weight: 400;">Without a doubt, the hotel industry is at the forefront of commercial trades with a high level of service and an eye for detail. Faced with the daily pressures to conduct seamless events and thoughtful experiences,&nbsp;</span><strong>Cleofe Albiso,</strong><span style="font-weight: 400;">&nbsp;the</span><strong>&nbsp;Managing Director of the Philippines&rsquo; largest hospitality management chain</strong><span style="font-weight: 400;">&nbsp;says, &ldquo;</span><strong><em>Megaworld Hotels and Resorts</em></strong><em><span style="font-weight: 400;">&nbsp;continues to invest in its people and envisions a breed of empowered champions that will help guests win the day&rsquo;s challenges</span></em><span style="font-weight: 400;">&rdquo;.</span></p><p><span style="font-weight: 400;">With the goal of continuously elevating guest service experience and recovery, the&nbsp;</span><strong>Department of Tourism,</strong><span style="font-weight: 400;">&nbsp;conducted the Filipino Brand of Service Excellence Training program simultaneously across Megaworld Hotels and Resorts (MHR) 6 brands and 12 property locations across the Philippines all in one day.</span></p><p><span style="font-weight: 400;">A total number of about 400 associates finished modules covering Service Excellence and the 7Ms of Filipino Values, Delivering Excellent Service using the GUEST Techniques, and the HEART of Service Recovery.</span></p><p><span style="font-weight: 400;"><img src="https://megaworld.pbahotels.com/assets/images/press/6418df280f4b479b484b31f1987b3ecd452ab620.jpg" alt="Maria Susanna F. Edilo, accredited trainer for the Filipino Brand of Service Excellence (FBSE) Training, talks about how to elevate customer experience with the associates of Eastwood Richmonde Hotel, Richmonde Ortigas, and Hotel Lucky Chinatown." width="720" height="480" /></span></p><h5><span style="color: #999999;"><em><span style="font-weight: 400;">Maria Susanna F. Edilo, accredited trainer for the Filipino Brand of Service Excellence (FBSE) Training, talks about how to elevate customer experience with the associates of Eastwood Richmonde Hotel, Richmonde Ortigas, and Hotel Lucky Chinatown.</span></em></span></h5><p><span style="font-weight: 400;">Participating hotels included Savoy Hotel and Belmont Hotel in Newport Pasay Manila, Kingsford Hotel at the Entertainment City of Paranaque, Eastwood Richmonde Hotel in Quezon City, Richmonde Hotel Ortigas in Pasig, Hotel Lucky Chinatown in Binondo and Twin Lakes Hotel near Tagaytay. Cebu-based properties that also joined in were Savoy Hotel and Belmont Hotel in Mactan Newtown. In the Panay region were Boracay properties like Savoy Hotel and Belmont Hotel at the Boracay Newcoast and Richmonde Hotel Iloilo located at the Iloilo Business Park in Mandurriao.</span></p><p><span style="font-weight: 400;">Accredited trainers from DOT Metro Manila were&nbsp;</span><strong>Gil Regondola, Maria Susanna F. Edilo, and&nbsp;</strong><span style="font-weight: 400;">Lax Junnel</span><strong>&nbsp;Mendoza</strong><span style="font-weight: 400;">&nbsp;with the supportive presence of</span><strong>&nbsp;Regional Director Sharlene Batin</strong><span style="font-weight: 400;">. Cebu properties were handled by&nbsp;</span><strong>Dr. Evelyn Lupango</strong><span style="font-weight: 400;">&nbsp;under the leadersship of</span><strong>&nbsp;Regional Director Shahlimar Hofer Tamano</strong><span style="font-weight: 400;">. While</span><strong>&nbsp;Dr. Mae Panes</strong><span style="font-weight: 400;">&nbsp;and&nbsp;</span><strong>Boracay properties by Bryan John Dizon</strong><span style="font-weight: 400;">&nbsp;conducted trainings for Western Visayas properties under the leadership of&nbsp;</span><strong>RD Crisanta &ldquo;Krisma&rdquo; Rodrigez</strong><span style="font-weight: 400;">.</span></p><p>&nbsp;</p><p><span style="font-weight: 400;"><img src="https://megaworld.pbahotels.com/assets/images/press/dca0f48837fab0166d26903e4307d9d1321aa66d.jpg" alt="Reg. Dir. Sharlene Batin of the Department of Tourism Metro Manila, share insights to inspire the FBSE attendees from the Kingsford Hotel Manila and Twin Lakes Hotel." width="720" height="480" /></span></p><p><span style="color: #999999;"><em><span style="font-weight: 400;">Reg. Dir. Sharlene Batin of the Department of Tourism Metro Manila, share insights to inspire the FBSE attendees from the Kingsford Hotel Manila and Twin Lakes Hotel.</span></em></span></p><p><span style="font-weight: 400;">Having the same mindset, the Department of Tourism aims to reach the goal of achieving 100,000-trained tourism service providers in the country in 2023.</span></p><p><strong>MHR&rsquo;s Group Director of People Management and Development</strong><span style="font-weight: 400;">,&nbsp;</span><strong>Ms. Divinagracia delos Reyes</strong><span style="font-weight: 400;">, is now working on the succeeding batches to achieve 100% training compliance for all employees.</span></p><p><span style="font-weight: 400;">Albiso adds that &ldquo;</span><em><span style="font-weight: 400;">Your stays are no longer just about rooms and meals prepared and ready the way you like them</span></em><span style="font-weight: 400;">&rdquo;. She expounds &ldquo;</span><em><span style="font-weight: 400;">more than that, we are your partners to help you accomplish your goals during your stay</span></em><span style="font-weight: 400;">&rdquo;.</span></p><p><strong>Department of Tourism</strong><span style="font-weight: 400;">,&nbsp;</span><strong>Assistant Secretary Rica Bueno</strong><span style="font-weight: 400;">, in a congratulatory post over the facebook page of Megaworld Hotels and Resorts (MHR) said &ldquo;</span><em><span style="font-weight: 400;">Thank you so much MHR for believing in the Filipino Brand of Service Excellence! Mabuhay!&rdquo;</span></em></p><p>&nbsp;</p>

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